ISO 20000-1 Lead Auditor Course in Dubai, UAE. | IT Service Management System

IT is essential to delivering today's business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.

ISO 20000-1 (IT Service Management System) Lead Auditor Training from Veritas Assurance

Aims & Objectives

Deliver the essential requirements and benefits of ISO 20000-1:2018
Outline the steps toward an effective IT Service Management system.
Attract and retain customers by meeting their current and future needs better.
Interpret ISO 20000-1:2018 requirements for audit application
Plan, conduct, and follow-up auditing activities that add real value
Grasp the application of risk-based thinking, leadership, and process management
Access the latest auditor techniques and identify appropriate use
Build stakeholder confidence by managing processes in line with the latest requirements

Learning Outcomes

Having completed this course, you will be able to:

Learn the importance and benefits of an ISO 20000-1:2018 ITSMS.
Understand the essential requirements, terms, and definitions of ISO 20000-1:2018 and its structure, which incorporates the Annex SL common framework for management system standards.
Grasp the main concepts such as risk-based thinking, process approach, and PDCA.
Gain the skills to plan, conduct, report, and follow up an audit by ISO 19011
Explain the role of an auditor in planning, conducting, reporting, and following up on an audit following ISO 19011
Conduct effective audits in any auditing situation
Establish and plan the activities of an audit team
Communicate effectively with the auditee and audit client
Organise and direct audit team members
Prepare and complete the audit report
Use remote auditing methods

Who should attend?

Managers
Management representatives
ITSMS Auditors
ISO consultants
Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 20000-1:2018 ITSMS.
Third-party ITSMS Auditors.

ISO 20000-1 (IT Service Management System) Lead Auditor Training in Dubai, UAE.

Study Materials

This e-learning course provides study materials you can read after logging in or downloading (in PDF format). Use the study materials to reinforce key points, remember what you have already learned, and save them on your computer for future reference.

Examination and Course Certificate

This training program includes a course certificate and an examination issued upon course completion. It’s an open book, and a 100% pass rate has been achieved till now.

End of Course Instruction

After completing the training session, the training certificate is ready on our LMS. The participant can print and download the certificate. It is also available for verification by entering the student code displayed on the certificate.

Prerequisite skills and knowledge

None required.

Available for in-house or distance learning?

Yes, please get in touch with admin@veritasassurance.com

ISO 20000-1 (IT Service Management System) Lead Auditor Training in Dubai, UAE.

This course is recognised by both Exemplar and the CPD certification service.

Why should you get certified with Exemplar?

Formerly known as RABQSA, Exemplar Global has over 30 years of building certification programs.

By taking an Exemplar Global training course, you are taking a course that has met world-class standards, meaning you can be confident that you are learning from the best. Completing training through one of our recognized courses offers many more benefits and outcomes beyond a regular training certificate

In addition to the above, this course is approved by the CPD certification service.

CPD Certification for additional learning

The CPD Certification Service uses the highest standards to evaluate additional learning activities. Numerous professionals have recognized our CPD Certified emblem as the badge of excellence that reflects and establishes those standards. In addition, the CPD Certification Service increasingly supports institutional and professional organizations’ Continuing Professional Development strategies globally.