ISO 20000-1 Foundation Course in Dubai, UAE. | IT Service Management System
IT is essential to delivering today's business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
ISO 27002 (Information Security Management System) Foundation Training from Veritas Assurance
Aims & Objectives
This document is designed to be used by organizations:
- Understand the essential requirements and benefits of ISO 20000-1:2018
- Outline the steps toward an effective IT Service Management system.
- Attract and retain customers by meeting their current and future needs better.
- Interpret ISO 20000-1:2018 requirements.
- Grasp the application of risk-based thinking, Leadership, and process management.
- Implement ITSMS in your organization.
Learning Outcomes
Having completed this course, you will be able to:
- Learn the importance and benefits of an ISO 20000-1:2018 ITSMS.
- Understand the essential requirements, terms, and definitions of ISO 20000-1:2018 and its structure, which incorporates the Annex SL common framework for management system standards.
- Grasp the main concepts such as risk-based thinking, process approach, and PDCA
Who should attend?
- Managers
- Management representatives
- ISO consultants
- Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 20000-1:2018 ITSMS.
ISO 20000-1 (IT Service Management System) Foundation Training in Dubai, UAE.
Study Materials
This e-learning course provides study materials you can read after logging in or downloading (in PDF format). Use the study materials to reinforce key points, remember what you have already learned, and save them on your computer for future reference.
Assessment and course certificate
This training program includes a course certificate and an examination issued upon course completion. It’s an open book, and a 100% pass rate has been achieved till now.
End of Course Instruction
After completing the training session, the training certificate is ready on our LMS. The participant can print and download the certificate. It is also available for verification by entering the student code displayed on the certificate.
Prerequisite skills and knowledge
None required.
Available for in-house or distance learning?
Yes, please get in touch with admin@veritasassurance.com
ISO 20000-1 (IT Service Management System) Foundation Training in Dubai, UAE.
Teaching Methods
- Online
- Enrollment duration: 90 days (starting from date of purchase)
- No.of Video Modules: 12
- Assignment Quiz
- Learning documentations
Resources
- Participant manual available
- Assignments and Learning documentations available
Course time & Credits
- Course duration: Approx 8 hrs (3 months duration)
- CPD Points: 8
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